Refund and Return Policy
Effective Date: October 17, 2026
At Rainlight Books, we want you to be completely satisfied with your purchase. Since we offer both physical goods (hardcopies) and digital goods (softcopies), our return policies differ depending on the type of product you ordered. Please read this policy carefully before making a purchase.
Digital Purchases (ePub, PDF)
Due to the nature of digital goods and immediate access upon purchase, all sales of digital files (softcopies) are final and non-refundable once the file has been downloaded or added to your account dashboard.
However, if you experience a technical error, the file is corrupted, or you are unable to access your purchase, please contact us at [email protected] within 14 days of purchase. We will gladly help resolve the technical issue or, if we cannot provide a working version, issue a refund.
Physical Book Returns
If you purchased a physical hardcopy book, we accept returns within 30 days of the delivery date. To be eligible for a return, the physical book must be:
- Unused, unread, and in the same condition that you received it.
- In its original packaging (if applicable).
- Accompanied by a receipt or proof of purchase (such as an order number).
Please Note: You will be responsible for paying your own shipping costs for returning the item unless the book arrived damaged or defective. Return shipping costs are non-refundable.
Damaged or Defective Books
We pride ourselves on securely shipping items, but if your physical book arrives damaged, misprinted, or defective, we will happily send a replacement at no extra cost to you, or we will refund your full purchase price including shipping.
Please email us at [email protected] immediately with photos of the damaged item and your order number.
Refund Process (If Applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment (such as your Stripe-processed credit card) within several business days.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still haven't received your refund, please contact us.
Return Address
If returning a physical book, please mail your product to:
Rainlight Books (Returns)
709/A, Rathuwilawatta,
Athurugiriya 10150
Sri Lanka
Contact Us
If you have any questions about this policy before placing an order or need to initiate a return, contact us at [email protected].